At GIFT by Monkey, we aim to provide a seamless shopping experience. Please read through our shipping and return policy to understand how we handle your orders and returns.
Shipping and Return Policy
Shipping Policy
Processing Time:
- Marketplace Orders are typically processed and dispatched within 1-3 business days upon payment confirmation.
- For custom or bulk orders, processing time may vary based on the complexity and quantity. We will keep you updated on the estimated delivery timeline.
Shipping Rates & Delivery:
- Shipping rates are calculated at checkout based on your location and the weight of your order.
- We offer standard shipping for local (Singapore) orders.
- For local deliveries within Singapore, expect your order within 2-5 business days after dispatch.
- International deliveries usually take 7-14 business days, depending on your destination and chosen shipping method.
Order Tracking:
- Once your order has been shipped, you will receive a tracking number and link to monitor its status.
- Please allow up to 24 hours for tracking details to be updated.
Shipping Delays:
- Unexpected delays can occur due to customs clearance, weather, or logistical challenges beyond our control. We will notify you promptly if there are any delays.
Customs, Duties, and Taxes:
- International shipments may incur customs fees, duties, or import taxes based on your country’s regulations. These charges are not included in our shipping fees and are the buyer’s responsibility.
Incorrect Shipping Information:
- Please double-check your shipping address before completing your purchase. If you notice an error, contact us immediately at [email/contact number]. If the order has already been dispatched, additional shipping fees may apply for returns or redirection.
Lost or Damaged Orders:
- If your order is lost or arrives damaged, please reach out within 7 days of delivery with your order number and photos (if applicable). We will work with our shipping partners to resolve the issue quickly.
Return Policy
- We want you to be satisfied with your purchase. If, for any reason, you are not, we offer a return or exchange policy as outlined below:
Eligibility:
- Items must be in their original condition, unused, and with all packaging intact to be eligible for a return or exchange.
- Customized, personalized, or sale items are non-refundable and cannot be exchanged.
Return Window:
- Contact us within 7 days of receiving your order to initiate a return or exchange.
- After approval, items must be returned to us within 30 days of the delivery date.
Return Shipping Fees:
- Return shipping fees are the responsibility of the buyer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping service for all returns to ensure your package arrives safely.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7-10 business days, depending on your bank’s processing time.
Exchanges:
- If you need to exchange an item, please contact us at hello@giftbymonkey.com to check item availability. Once your return is received, we will process the exchange and ship the new item to you.
Non-Returnable Items:
- Perishable goods, customized products, and items on clearance or sale are not eligible for returns or exchanges.